Refund Policy
Last updated: June 2025
1.Platform Fee
The platform fee charged at the time of booking (10% of service price via Razorpay) is generally non-refundable once a booking is confirmed. This fee covers the cost of processing your booking and maintaining the platform.
2.Refund Eligibility
You may be eligible for a refund of the platform fee in the following cases: (1) The shop cancels your booking. (2) A technical error results in a duplicate charge. (3) Payment was captured but the booking was not created due to a system error.
3.How to Request a Refund
To request a refund, contact us at support@bookmytrim.com within 7 days of the booking date. Include your booking ID, registered phone number, and a description of the issue. We will review your request within 3–5 business days.
4.Refund Processing
Approved refunds are processed back to the original payment method via Razorpay. Refunds typically appear within 5–10 business days depending on your bank or card issuer.
5.No-Show Policy
If you fail to show up for a confirmed booking without cancelling in advance, the platform fee is non-refundable. The shop owner is not obligated to reschedule.
6.Service Quality Disputes
BookMyTrim is a booking platform and is not responsible for the quality of services provided by shop owners. Service quality disputes should be resolved directly with the shop. However, if a shop consistently fails to deliver services, please report it to us.
7.Contact
For any refund-related queries, email us at support@bookmytrim.com or use the Contact page.